Services
To make the most of your forms automation project and to get maximum return on investment soon after implementation, you need to pick a vendor with the experience and customer-focus required to deliver exemplary services. At Access, we continually ask our customers for feedback on how we’re doing, because we can’t go too far to live up to and exceed your expectations.
Each Access customer receives dedicated sales, project management, implementation and post-implementation staff members, whose sole goal is the deployment of electronic forms and workflow tools that cut costs, improve patient safety, care and satisfaction and improve productivity.
Education and Training
The most effective IT products are those that are intuitive to use and manage. Access’s forms automation solutions meet this criteria, and to ensure that your organization is up and running quickly with its electronic forms project we follow a ‘train the trainer’ approach. This empowers your system administrator with practical skills that he or she can simply pass on to colleagues in a few minutes. This makes the initial implementation and expansion to other departments hassle-free.
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Professional Services
Responsive project planning and low service costs. These are the hallmarks of Access’s professional services approach. Our experienced project managers and implementation consultants have delivered cost-effective forms automation solutions to hundreds of customers, so when choosing Access you can be sure you’re in capable hands. The results are a timely implementation that reduces the overall cost of your paperless forms project.
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Implementation
When our consultants come on site to install your forms automation system, they will do it quickly and efficiently, while equipping your system administrator and other staff with the skills needed to use and manage PFS, Evolution and supporting products. Whether it’s a single department deployment in the admissions or HIM departments or a facility-wide rollout, we make sure that IS, clinical and administrative staff have everything they need to realize the time and cost benefits of paperless forms management from day one.
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