Tomball Regional Medical Center, a 357-bed facility that serves North Houston and surrounding cities, selected Access’s Patient Flow System (PFS) to standardize and barcode forms, eliminate the cost of pre-printed forms and support the transition to a paperless environments.

When using paper forms, a registrar in Tomball Regional’s admissions department got up from his or her desk to find forms for each patient’s registration packet. Once the patient was registered, the registrar then assembled a paper financial folder for distribution to other departments. Now, clerks use Access’s e-Signature module to obtain a secure, legally acceptable signature on electronic forms.

In this case study, you’ll discover how an forms automation solution improved the experience of a patient at Tomball Regional, and how the PFS suite and supporting products are providing time, cost and environmental savings across the facility.  

Focus: Full service hospital

Access products used: Patient Flow System, e-Forms Repository, Patient Labeling System, e-Signature, Evolution

Areas using Access solutions: Admissions, emergency department, PT registration, sports medicine center, cancer center and wound care center, outpatient diagnostic, heart center, and OP surgery center

• Paper based process delays admissions
• Registrars must leave patients while they get paper forms
• Manual forms processing increases paper use and waste
• Physical limitations of paper forms make it impossible for all areas of the facility to access forms

• e-Signature and PFS facilitate a rapid and paperless registration process for first time and returning patients
• The ability to process registration packets at their desks enables registrars to reduce patients’ anxiety
• Switching to electronic forms reduces environmental impact
• Staff members in any area can instantly retrieve the forms they need