SOPHOS, Access’s intuitive online support system (the name means wise in Greek), enables customers to get quick answers to their questions. Any approved Access customer has a username and password to access SOPHOS, which enables them to enter support issues electronically and to classify them in several ways.

Support tickets are automatically routed to the next available staff member for immediate attention. In addition, a searchable knowledge base of previous issues and resolutions is available, and is continually updated based on feedback from our team, customers and industry experts.

Our industry-leading support is available in a standard package (Monday-Friday, 7 AM-7 PM CDT) or an extended option (24-hours x 365 days). When you contact our support team, you can expect a quick response and rapid resolution of your concerns.